Web Product Implementation Specialist (French language)
You will be a part of a multilingual client-facing team in Krakow, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients' web-based products.
As a Web Product Implementation Specialist you'll be responsible for establishing a new service specifically dedicated to client's high profile & critical programs. The team will be supporting EMEA (Europe, the Middle East, and Africa) based clients/customers, therefore, if your FRENCH language is on an excellent level, we're looking for you!
RESPONSIBILITIES
- Communicate with advertisers and internal sales and services teams via phone, email, chat, and video conferencing as needed
- Perform and verify the implementation of web-based products with customers
- Give guidance, support, and train customers on how to use the products
- Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
- Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
SKILLS
- French language at (C1), English (official communication language)
- Being able to "read and understand" Web programming languages (such as HTML/CSS/JS)
- Troubleshooting skills
- Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process
- Strong communication, customer service, relationship management, and support skills
WOULD be a PLUS
- Understanding/interest CMS platforms at UI level: Wordpress/Shopify/Wix/Joomla or similar
- Experience working in a B2B environment
- Moderate experience in maintenance of websites with associated knowledge of HTML, JS
- Online advertising or ad product experience
REQUIRED: Citizenship of Ukraine, Belarus or EU
WE OFFER
- Official Contract and granted relocation to Krakow (Poland)
- Extensive visa support, medical insurance; relocation package
- Competitive and transparent salary
- Great teams and amazing people on board :)
- 20/26+ vacation days, 2 days off per week (Saturday-Sunday)
- Increased vacation days and paid sick days
- State-of-the-art office facilities in a convenient location in Gdansk
- Career growths, educational courses, training, and corporate events
- Contribution to sport, culture, and leisure
- Free Cafeteria and personal Benefit Card
- Convenient dress code (smart casual)
Working hours: 9 a.m. - 5 p.m., Monday to Friday
ABOUT the COMPANY
American multinational company providing information technology, consulting, and business process outsourcing services. With over 100 development and delivery centers worldwide, the company is a member of the Fortune 500, ranked among the top performing and fastest growing companies in the World.
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If you have more questions or would like to recommend someone - do not hesitate to contact us!
We are looking for your CV in English